Soma Intimates
Soma Intimates Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Soma Intimates has a 2.4 star rating from 17 reviews; consumers are mostly dissatisfied. Rating distribution shows more unfavorable than positive. Reviewers praise sleepwear and some bras but cite medium price level and frequent refund requests and customer service issues.
Key Takeaways for Future Customers
- Check recent Soma Intimates reviews for customer service trends before buying.
- Expect possible delays obtaining refunds or return labels.
- Discounts and special offers are influential but verify advertised sale terms.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and long hold times.
- Refund and return processing problems and denied credits for defects.
- Product quality inconsistencies and misleading sale pricing.
Positive Feedback
Some customers praise bras, pajamas, and helpful individual representatives who resolved issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Soma Intimates has a 2.4 star rating from 17 reviews; consumers are mostly dissatisfied. Rating distribution shows more unfavorable than positive. Reviewers praise sleepwear and some bras but cite medium price level and frequent refund requests and customer service issues.
Key Takeaways for Future Customers
- Check recent Soma Intimates reviews for customer service trends before buying.
- Expect possible delays obtaining refunds or return labels.
- Discounts and special offers are influential but verify advertised sale terms.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and long hold times.
- Refund and return processing problems and denied credits for defects.
- Product quality inconsistencies and misleading sale pricing.
Positive Feedback
Some customers praise bras, pajamas, and helpful individual representatives who resolved issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Scottsdale, Arizona
I bought 10 panties for $45 to be picked up at the store Why was I charged 8.85 for shipping?
I tried to use the chat line but I was customer eleven in the queue and I had to leave. Later I called and waited 45 minutes to speak with a representative.
She agreed that I was charged for shipping incorrectly but I had to call back once the order was processed to receive a credit.
I am not happy!
- I never had a problem before
- Wait times for assistance by chart or phone were excessive
Preferred solution: Apology
User's recommendation: Call when you have a lot of time to waste!
Pembroke Pines, Florida
$20 off coupon
Sis not receive a coupon $20 off any item like my friend did. Would like you to send me my coupon . I want to buy something.
User's recommendation: Some what
Santa Rosa, California
Misleading Sale Prices
- I ordered 5 embraceable underwear priced at 39.99.
- Charged 89.99; some colors excluded, not advertised.
- I will return the purchase and not buy again.
i ordered 5 pair of embraceable underwear which were advertised for 39.99. Then i was charged 89.99.
When i called they said that some colors were excluded. This was not advertised!!!
It was false and misleading. I called customer service to learn this bottom line i will return my purchase and never buy from them again.
User's recommendation: Don’t buy from Soma
Summerville, South Carolina
Return the size is too big and I don’t like the colors different than how it looks online
I have called Soma three different times to try and get a return label. The three different times I was not given a label.
Poor quality item
- Elastic band shredded on travelers pantys within a month.
- Chat support said too bad; offered a $20 credit, but phone support resolved it.
Ordered some travelers pantys less than month ago. Elastic band around the leg started to shred.
I contacted customer service through the chat app and was pretty much told too bad. Youve already worn them.
Nothing we can do except put a $20 credit towards your next order. Which why would I want to place another order if theyre not going to guarantee their product I called customer service phone number and the lady did make it right.
Bras have not arrived. we’re supposed to arrive on the 21st. Of May.
- Patricia helped and kept at it until the issue was solved.
- Staff were very nice, and I love the bras, pajamas, and other items.
A very nice young lady named Patricia helped me. And she did not stop until she solve the problem.
It was very nice that she kept on till she figured out what it happened. They were very, very nice and kind.
And took care of my problem. Love the bras and pajamas and everything else they sell.
Washington, District Of Columbia
Poor customer service
- Order marked delivered 4/5; USPS says it was misdelivered and irretrievable.
- Package found on porch 4/12; Soma email to confirm belated receipt and request to close account.
4/5: Order marked delivered
4/7: Filed missing mail on USPS.com
4/7: Started customer chat and was told there is nothing to do but hope I get the missing package
4/7: Called customer support. Same message
4/8: USPS confirmed the package was misdelivered and irretrievable by them
4/8: Forwarded USPS confirmation of lost mail to Soma and told to wait until 4/9
4/9: Responded to Soma email and told to wait until 4/11
4/12: Soma email asked for SKU numbers on products received, despite SKU numbers being obvious since ½ of the order received is itemized in the My Orders section of soma.com
4/13: Found package left on porch sometime Saturday 4/12
4/14: email to Soma to confirm belated receipt from unknown source and request to close account
User's recommendation: There are other places to shop. Don't deal with them.
Columbus, Ohio
Can’t place my order
Thanks to customer service I was able to get my order taken care of. He was very polite and helpful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
How do I return items that do not fit properly? Cannot find address on the enclosed slip included in the package
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service. Condescending store manager
- Visited Sima in Delray Beach for a 4th of July sale.
- An associate allegedly lied about sale items and ignored me.
- Manager defended the associate.
I went to Sima on W Atlantic in Delray Beach on June 30th. There was a 4th of July sale listed on their website on line and in stores.
I went to this location and I asked this older blonde sales associate what bras were on sale so she lies and says only one style. So I go to look for my size in the drawer and she gets curt with me and asks what size U want. I tell her so she completely ignores me and starts another customer who came in after me. I got the feeling this old lady associate didn't want to help me because I've worked in retail for 7 years and I know when I'm being blown off.
I pick put ths bra and I went to the store manager who was behind the register and U complained about the sakes associates behavior towards me. The manager defends her and starts to talk down to me and thus busy old blonde lady lies and says she never ignored me so I walked her a liar. I told the useless store manager that I have worked at Macys for years and the customer is always right. She says to me"No you're wrong, I know a District Mgr at Macys and he would disagree.
I asked her the District Managers name for the region and she wouldn't tell me. She's a lying POS. I told her I am reporting her and her sales Stay awayswoman. OF course when you call Soma, they don't answer the phone and the e mail address does not exist.
Maybe I was the wrong religion and they didn't want to help me.
They both need to be fired if they can't help customers of all persuasions. Disgraceful
User's recommendation: There other intimate stores where you will get better treatment and they will size ypu for the right garment
Merano, Trentino-South Tyrol
No Flexibility
- Longtime Soma customer who likes their bras and sleepwear.
- Three unworn bras no longer fit after husband’s death and weight loss; exchange denied.
I'm a long time Soma customer. I have really enjoyed their products for years.
Their Bras and Sleep ware are innovative.
My complaint is I purchased three Bras all the same style and size. Then my husband passed away. The bras were in my closet and I totally forgot about them. I also during that time lost some 50lbs so the bras no longer fit me.
I attempted to exchange them for the same style bra just a different size. The store said since it had been more than 60 days since my purchase they couldn't exchange. I then called customer service explained the situation to them and they told me the same thing, said there are no exceptions no matter what. Maybe I'm usual but I think it wouldn't have hurt them at all to make the exchange.
The bras had never been worn, the bra style is still in stock. I'm really bummed that Soma has taken this attitude.
- Great products
- Poor customer service
Preferred solution: Even Exchange
User's recommendation: Be really careful that you are sure you like the product before the 60 days. They offer NO EXCEPTIONS
Deerfield Beach, Florida
Terrible customer service
- Staff at Delray Store on W Atlantic have poor attitude and the manager backs her.
- SOMA told me to call customer service, they never answer.
The old blonde sales addociate in the Delray Store on W Atlantic needs a huge attitude adjustment. And the store manager backs her up.
I will never shop there again.
SOMA us not the only game in town and SOMA responded by telling me to call customer service and they never answer the phone. Waste of my time and money.
User's recommendation: Stay away unless you don't mind being ignored
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm not that big...
- Wire-free bras don't stay in place; breasts slip when I lift my arms.
- They were highly recommended, but I wouldn't recommend them.
I am fairly small chested and my *** will NOT stay in the wire free bras. If I lift my arms up, down they go.
These came highly recommended but I would not ever recommend them. I like that I'm not being squeezed but I wear a bra because I am not a "free the *** type girl.
- No squeezing
- No support
- Fallout
Preferred solution: Maybe a suggestion for wearing it better.
User's recommendation: Don't. Just don't.
Pittsburgh, Pennsylvania
Noxious odor from washing new bra
I noticed a strong chemical odor as I washed my new bra. The odor was noticeable as soon as it became wet. Not sure what they use to manufacture the item, but I wouldn't recommend buying there.
User's recommendation: Don't buy at Soma.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No credit for defective panties
- Negative experience with Pyonna over a $5 item.
- Panties had 3 inches of unsewn elastic.
- Credit denied due to the return window.
I was pleasantly surprised to get a call from Customer Service letting me know they cared very much. They had actually listened to the call recording and apologized in a big way.
Not only was the item refunded but I received a wonderful gift card in the mail. Way to go Soma :-)
Company resolved the issue.
see comment below fro ***
Just had THE WORST customer experience ever thanks to Pyonna 
. .
. over a $5 item. After ordering over $900 in 30 days, 1 pair of panties had the elastic not sewn on for about 3 inches. They would not make it right because it was outside the return window.
I let them know I was not trying to return, it was a manufacturing defect which has no time limit. I was just buying some to have spares.
They refused to credit me. After 15+ years with Soma, I am done.
Preferred solution: Full refund
User's recommendation: go somewhere else
I was pleasantly surprised to get a call from Customer Service letting me know they cared very much. They had actually listened to the call recording and apologized in a big way.
Not only was the item refunded but I received a wonderful gift card in the mail. Way to go Soma :-)
Gig Harbor, Washington
Pain-free bra
- A small piece of wire was in the middle of my bra and caused pain when wearing.
- I couldn't see where it came from and wore tissue in my bra until I saw the wire sticking out.
I called the store and talked with Jessica. She said that there’s a three month return policy.
I bought the bra 11 months ago. And suffered with this bra for 11 months. I thought maybe it was a hair and it turned out to be a wire. so, of course, I would not have returned it thinking it was something I had done.
I use tissue and toilet paper to have a barrier. I have different bras that I trade off with. So it wasn’t like I wore it all the time. I paid $60 for this bra.
I am a senior on a fixed income. I am not going to just throw it away. So I am looking for a full refund. I think that’s only fair with my history.
I should have received a bra that would not hurt me. Jessica says that she hast to go to her district manager to get this resolved.
She said she will have 24 hours to get back with me. I feel like customer service could be improved on the phone for a situation like mine especially when you see the years of history I have with this company, it would be nice to hear from somebody from corporate.
Could not see where it was coming from. Had to put tissue in my bra and wear it that way for a long time until finally one day I saw this wire sticking out of the middle of the bra.
- I have a long history with soma
- Pain-free bras
Preferred solution: Full refund
User's recommendation: Better quality control would help you Tim
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So after 7 days your package that USPS mishandled arrived and you are blaming Soma?